Disassembly Recalibration Policy

The high quality of our products allows us to offer an unprecedented lifetime warranty on every single piece of equipment we produce to be free from defects in materials and workmanship.

OTEK's Policy on the Disassembly and Recalibration of its Products

End users of our products have the authorization to change ranges and to recalibrate OTEK's instruments without voiding their OTEK Lifetime Warranty if the enumerated instructions below are followed:

1) End users may remove an instrument from its housing to facilitate the setting of range dip switches or jumpers.

2) If range resistors need to be changed or if malfunctioning parts need to be replaced, the instrument must be returned to OTEK to be reworked. All solder rework must be performed by the factory.

3) End users may recalibrate instruments using OTEK's factory commands with the understanding that any original calibration data could be lost. It is the customer's/end user's responsibility to record any old calibration data before any recalibration is done.

 

LIFETIME WARRANTY EXTENSION TERMS

OTEK’s Policy on the Disassembly and Re-calibration of its Products
End users of our products have the authorization to change ranges and to recalibrate OTEK’s instruments without voiding their OTEK Lifetime Warranty if the enumerated instructions below are followed:

1) End users may remove an instrument from its housing to facilitate the setting of range dip switches or jumpers.

2) If range resistors need to be changed or if malfunctioning parts need to be replaced, the instrument must be returned to OTEK to be reworked. All solder rework must be performed by OTEK.

3) End users may reconfigure instruments using OTEK’s factory commands with the understanding that any original calibration data could be lost. It is the customer’s/end user’s responsibility to print out or record any old calibration data before any re-calibration is done. Restoration to factory settings will incur look-up charges.

4) Products should be returned in appropriate ‘Anti-Static Material’ to avoid future damage during shipping.